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Privacy Policy

Last updated: May 2026

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Neil O’Connell is a self-employed osteopath providing treatment at Southside Osteopaths, Dublin, and offering home visit appointments.

 

This Privacy Policy explains how personal data is handled depending on how you access treatment.

 

1. Data Controllers

There are two separate data processing arrangements:

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Southside Osteopath Clinic appointments

If you book an appointment at Southside Osteopaths, your personal data (including booking details and clinical records) is collected and managed by Southside Osteopaths through their own website and shared booking system. As part of this shared clinical system, records remain with Southside Osteopaths and may be accessed by other osteopaths within the clinic to support continuity of care, should you choose to see another practitioner.  Southside Osteopaths act as the data controller for these appointments and associated data processing. 

For information on how your data is handled in these cases, please refer to Southside Osteopaths’ own Privacy Policy.

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Home visit appointments with Neil O’Connell
For home visit osteopathy appointments, Neil O’Connell acts as the data controller and is responsible for collecting, storing, and managing your personal and clinical data as outlined below.

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2. Information Collected (Home Visits Only)
When you book a home visit appointment, the following information may be collected:

Personal details:

Name

Address (for home visits)

Email address

Telephone number

Date of birth (where relevant)

Clinical information:

Medical history and relevant health conditions

Symptoms and presenting complaint

Treatment notes and clinical observations

Progress and outcome notes

Appointment information:

Booking details

Attendance history

Cancellation records

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3. How Your Data Is Used (Home Visits Only)
Your personal data is used to:

Provide safe and effective osteopathic treatment

Contact you regarding appointments

Maintain accurate clinical records

Support ongoing treatment and clinical decision-making

Meet legal and professional obligations

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4. Lawful Basis for Processing
For home visit patients, data is processed under:

Provision of healthcare treatment

Legal obligations (clinical record-keeping requirements)

Legitimate interests (running a healthcare practice)

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5. Storage and Security of Data
For home visit patients, all personal and clinical data is:

Stored securely using appropriate safeguards

Kept confidential at all times

Accessed only by Neil O’Connell

Data may be stored digitally using secure systems or encrypted devices in line with GDPR requirements.
 

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6. Data Sharing

Your data is not shared or sold for marketing purposes.

Data may only be shared where necessary:

  • With your consent (e.g. referral to GP or specialist)

  • Where required by law or regulatory bodies

  • With trusted service providers who support secure data storage or administration

 

7. Data Retention

Clinical records for home visit patients are retained in line with professional and legal requirements in Ireland:

  • Adult records: 8 years after last treatment

  • Records for minors: until age 25

After this period, records are securely deleted or destroyed.

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8. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (where legally permissible)

  • Restrict or object to processing

  • Request data portability

  • Lodge a complaint with the Data Protection Commission (Ireland)

Website: https://www.dataprotection.ie/

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9. Cookies and Website Usage

This website may use cookies or similar technologies to improve user experience and analyse website traffic. You can manage cookies through your browser settings.

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10. Third-Party Services

For home visit administration, Neil O’Connell may use trusted third-party services such as:

  • Website hosting providers and email marketing tools (Wix)

  • Secure practice management or storage tools

All providers are required to comply with GDPR and process data securely.

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11. Security

Appropriate technical and organisational measures are used to protect your data from loss, misuse, or unauthorised access.

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12. Changes to This Policy

This Privacy Policy may be updated occasionally. Any changes will be posted on this page with an updated date.

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13. Contact

For questions about home visit data or this Privacy Policy, please contact:

Neil O’Connell Osteopathy
Email: neilosteoconnell@gmail.com
 

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